Sravan Kumar

About Sravan Kumar

With 3 years of total corporate experience in SCCM and Intune, tackling various challenges and roadblocks under production, and always have been striving to learn and deliver the best. Hi, my name is Sravan Kumar. I am a SCCM/ Intune expert. As an administrator, I have been in charge of all kinds of Patching activities, Application deployments, Software Distribution, OSD, BIOS & Drivers upgrades, Application packaging (APF),troubleshooting, Infra Upgrade, Change Management, and many other technical matters.

Experience

1. Sccm and Intune Administrator

   HCLTech

   Jan 2023 — Present · Lucknow, IN

   Application Deployment & Software Distribution: Experienced in packaging, creating, distributing, and deploying applications, including Chrome, Adobe, Office 365, and SAP, using SCCM and Intune.Ticket Handling & Troubleshooting: Manages ticket queues, assigns issues, investigates problems, and resolves SCCM and Intune-related tasks within defined SLAs.Change Management & Execution: Coordinates change activities such as application deployments, server patching, BIOS upgrades, and other updates, following the doer/checker model for accuracy.Patch Management: Handles end-to-end patch management, from creating SUGs and downloading patches to testing, UAT, and production deployment for systems like Adobe, Office 365, and MS Edge. Resolves patch issues in both SCCM and Intune.Reporting & Compliance Maintenance: Creates and maintains compliance reports on BitLocker, ARP entries, CMPivot, DDR, workstation/server patching, and application deployment, ensuring compliance across SCCM and Intune environments.Lead OS & BIOS Upgrades: Led Windows 10 22H2 upgrades and coordinated BIOS upgrades across Dell and HP devices.Windows 11 Migration: Leads migration using SCCM\'s Feature Update Deployment to upgrade devices to Windows 11, ensuring compatibility and conducting thorough app testing before rollout.OS Deployment: Leads OS deployment via PXE imaging, including hardware certification, driver package creation, and task sequence integration.Application Management (Intune): Uses Intune to create, test, and deploy M365 and LOB apps.SCCM Infrastructure Upgrades: Upgraded SCCM to version 2211 and led client upgrades.Remote Support: Provides remote support via Zoho Assist, managing access as Super Admin.