Sravan Ks
Analyst at Wipro
- Role
- Analyst at Wipro
- Location
- Kochi, KL, IN
- LinkedIn followers
- 500 followers
About Sravan Ks
Proficient Analyst specializing in client support and media research, skilled at…
Experience
Analyst
Mar 2021 — Present · Kochi, IN
Deliver exceptional customer support via email efficiently handling inquiries, complaints, and technical issues to ensure client satisfaction.Conduct in-depth research and analysis of journalists and the media industry to provide accurate and relevant information to clients.Proactively resolve customer concerns by identifying issues, providing timely solutions, and ensuring a seamless support experience.Manage and fulfill client requests from internal data teams, public relations firms, and influencers, ensuring accuracy and prompt resolution.Ensure all client requests are processed within specified timeframes, maintaining high service standards and client satisfaction.Maintain and update a comprehensive database of journalists and media outlets, ensuring clients have access to accurate and up-to-date information.Source and verify media-related information from social media platforms and publications to provide reliable insights to clients.Utilize various research tools to update journalist profiles, ensuring data integrity and relevance for client use.Execute various tasks related to client support, including resolving inquiries, updating records, and expanding the influencer and media outlet database to enhance service quality.Assist clients with inquiries, offering accurate information, proactive problem resolution, and dedicated support to enhance the overall customer experience.
Education
Amity University
Master of Business Administration - MBA, Marketing
2019 — 2021
Saraswathi Vidyanikethan Public School - India
Business/Commerce, General
Chinmaya Vidhyapeet, Warriam Road, Eranakulam- 682016
Bachelor of Commerce, taxation
2014 — 2017
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