Sravan Jinukala
- Role
- Associate Technical Support Engineer at Tech Mahindra
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Sravan Jinukala
Having Overall 5+ years of experience in IT industry working with various…
Experience
Associate Technical Support Engineer
Oct 2023 — Present · Hyderabad, IN
Providing advanced technical support and troubleshooting for Salesforce internal employees to ensure customer success and satisfaction.Acting as a subject matter expert (SME) for complex technical issues, collaborating closely with cross-functional teams to resolve customer escalations promptly.Led and participated in customer conference calls and meetings to address technical challenges, provide issue demonstrations, and offer guidance on best practices.Developed and maintained a comprehensive knowledge base and documentation for troubleshooting procedures, FAQs, and resolutions to improve team efficiency and customer support.Mentored junior team members and conducted training sessions to enhance their technical skills and knowledge.Working on Okta Admin, Active Directory, JAMF, Windows, Mac, VPN and different internal applications of Salesforce.Working pro-actively in stressed environment in process improvement and adhering to meet SLA\'s.
Education
VMR polytechnic
Diploma of Education, DEEE
2011 — 2014
JNTUH College of Engineering Hyderabad
Master of Technology - MTech, Embedded Systems
GLOBAL GROUP OF INSTITUTIONS
B.Tech, Electrical and Electronics Engineering
2014 — 2020
Little Flower High School
SSC
2010 — 2011
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