Stacey Rasile
Senior Agency Operations Manager @Manulife
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WORK HISTORY
Senior Agency Operations Manager @Manulife
Toronto, ON, CA
In my role, I am tasked with reviewing existing processes and devising an improvement plan to enhance overall efficiency and effectiveness. This involves assessing operational functions and establishing service level requirements to ensure that performance standards are met. I also focus on developing and leading a key compensation team responsible for pay management to our firms and agents, including debt reconciliation. Additionally, I provide coaching and mentoring to new managers and team members, helping them cultivate their people management and leadership skills to contribute to their professional growth and the organization’s success.
EDUCATION
School of Makeup Art
Diploma of Education, Fashion, Bridal, Special FX and Prosthetics.
George Brown Polytechnic Continuing Education
Interpersonal & Oral Communications Certificate, Business/Corporate Communications
School of Makeup Art
Diploma, Beauty, TV & Film, Special Effects Makeup & Prosthetics
George Brown Polytechnic Continuing Education
Client Relations Certificate, Business Customer Service
George Brown Polytechnic Continuing Education
Practical Management Strategies Certificate, Business Management
ABOUT STACEY RASILE
Experienced Manager with a demonstrated history of working in the Insurance industry. Skilled in call centre management, Microsoft Word, Business Relationship Management, Business Development, and Training. Strong human resources professional with a Practical Management Strategies Certificate focused in Business Management from George Brown College Continuing Education.Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
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