Srashti Sharma
Customer Support Representative,2 years expertise in customer satisfaction,passionate about delivering top-notch customer experience in B2C and also to suppliers in B2B • CRM, Ticketing Systems and Microsoft Office Suite
- Role
- Customer Service Representative at Newparts, Inc.
- Location
- Mathura, IN
- LinkedIn followers
- 500 followers
About Srashti Sharma
Customer Service Rep | 2+ years expertise in issue resolution and customer satisfaction • Ex-Zappos | Passionate about delivering top-notch customer experience • CRM, Ticketing Systems and Microsoft Office Suite in New parts and Travel triangle
Experience
Customer Service Representative
Sep 2023 — Present · TN, US
Provide expert-level customer service to automotive enthusiasts, addressing inquiries through various communication channels including phone, email, and live chat. Resolve customer concerns, complaints, and technical inquiries while maintaining a professional and courteous demeanor. Collaborate with the warehouse and logistics teams to ensure timely and accurate order processing, shipping, and delivery. Maintain a comprehensive understanding of our product catalog, staying updated on the latest automotive trends, parts, and accessories. Proactively identify opportunities to enhance the customer experience and provide feedback to improve internal processes.
Education
BSA college mathura
Bsc
2014 — 2017
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