Sraja Chauhan

Flow Manager @BESTSECRET Group

Munich, DE

In this role, I am responsible for overseeing and optimizing the end-to-end outbound logistics process, ensuring accuracy, service-level compliance, and timely order fulfillment in a high-volume e-commerce environment.Managed daily order waves from receipt to dispatch using real-time tracking systems, improving accuracy and customer satisfaction.Optimized sorter performance by monitoring automated processes, coordinating batch sequencing, and reducing processing errors.Tracked and analyzed key performance indicators (KPIs) to identify bottlenecks, propose process improvements, and support data-driven decision-making.Collaborated with logistics teams in Germany and Poland to align outbound flows, harmonize reporting, and ensure seamless cross-border operations.Proactively resolved issues such as system errors, delays, and capacity challenges to maintain high service quality.Prepared regular performance reports and provided actionable recommendations to management, contributing to continuous process optimization.Leveraged Microsoft Excel and SAP for reporting, transaction posting, and performance dashboards, ensuring data accuracy and operational efficiency.This experience strengthened my expertise in order management, KPI-driven performance monitoring, and cross-functional collaboration, while enhancing my ability to work effectively in fast-paced, dynamic logistics environments.