Spyros Spyrou
Implementation & Mobilisation Lead @Thebigword
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WORK HISTORY
Implementation & Mobilisation Lead @Thebigword
Leeds, GB
Responsible for mobilising and implementing the interpreting services solution following successful tender award.Key responsibilities• Leading mobilisation of the interpreting services contract following successful bid award.• Establishing delivery governance including PID, RAID logs, project plans and reporting cadence.• Coordinating cross-functional workstreams across operations, product, technology, recruitment and MI teams.• Managing readiness activities including interpreter onboarding, operational workflows and technology configuration.• Facilitating weekly progress reviews with client stakeholders to track risks, actions and mobilisation milestones.• Ensuring contractual KPIs, compliance and operational readiness ahead of go-live.• Oversing implementation activities through to service launch.
EDUCATION
Agiou Georgiou Lyceum
Apolyterion (Secondary Education Certificate), Economics
University of Sunderland
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Intercollege
Diploma in Business Administration, Business, Management, Marketing, and Related Support Services
The University of Salford
Master in Project Management, General Project Management
ABOUT SPYROS SPYROU
Technology & Product Director and Transformation Leader delivering large-scale digital transformations, cloud migrations and platform launches that drive efficiency, profitability and measurable impact across public-sector and high-growth organisations.I am an expert in leading complex programmes that modernise and scale microservices-based platforms to support high user volumes (>50k users, 10k daily logins,~2,400 daily bookings) while maintaining compliance with industry standards and performance expectations.A major public-sector client relied on a legacy platform for interpreter bookings. As Technology Director, I led the migration to WordSynk 2.0; verifying functional, speed and automation requirements; directing architecture, scalability and responsiveness; and overseeing cutover, training and live migration. The programme reduced booking creation times from over 17 minutes to under 2 minutes, cut interpreter offer times from 5 minutes to 45 seconds, and increased digital allocation by 25%.When a critical migration project fell behind schedule, I reset the technical direction, realigned the roadmap and governance, and led UK and India teams to recover delivery. The turnaround ensured all contractual obligations were met, restored client confidence and secured Board recognition.My core strength lies in resetting technical direction and aligning global teams to secure contract renewals by restoring trust and transforming underperforming projects into scalable, profitable operations.I’m passionate about recruiting, developing and inspiring internationally dispersed teams across the UK, USA, India and the EU; embedding governance, training and communication that underpin performance-led cultures.Key Skills: Strategic Technology Leadership Product Development & Launch AI & Automation Innovation SaaS Platform Engineering Azure Cloud Architecture Agile & DevOps Delivery Enterprise Data Management Cost Optimisation & Efficiency Cross-Functional Team Leadership Client Migration & Onboarding Stakeholder Engagement & Alignment Regulatory & ISO 27001 Compliance Commercial Strategy Execution Behavioural & Team Coaching (DISC)
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