Eric Springer

About Eric Springer

Versatile business growth catalyst with a deep-rooted passion for analytical problem-solving and a proven track record of delivering $25M+ in cumulative cost savings and revenue generation, across multiple industries and functions. Outstanding communicator with keen attention to detail and a natural ability to forge collaborative relationships with internal and external stakeholders. STRATEGIC PLANNING, OPERATIONS MANAGEMENT & PROCESS IMPROVEMENTInefficient strategic planning restricted market expansion. Mapped existing operations, solicited employee feedback, evaluated organizational competencies, pinpointed gaps, architected tactical growth roadmap, reallocated staff and championed ongoing training. Expanded team capabilities by 30%; grew annual net profit by $1.2M in 18 months.TECHNOLOGY DEVELOPMENT, PROJECT MANAGEMENT & PERFORMANCE OPTIMIZATIONInsufficient performance analytics prevented business growth. Analyzed historical data, scoped existing operations, crystalized gaps, designed task management software, architected KPI dashboard, instituted time-tracking tools and data driven reviews. Improved delivery SLAs by 85% within 8 months; netted projected $600K+ in annual savings.RISK MITIGATION, INTERNAL CONTROLS & QUALITY ASSURANCEProgressive employee turnover led to frequent errors and jeopardized business sustainability. Researched historical KPIs, documented errors, discovered audit needs, engineered automated solutions, trained staff, oversaw delivery and established financial and quality controls. Alleviated 98% of risk; enabled $875K cost savings within 6 months.BUSINESS TRANSFORMATION, CHANGE MANAGEMENT, ACCOUNT MANAGEMENT, COACHING & MENTORINGDysfunctional work environment, burnout and excessive attrition deteriorated customer base. Performed root cause analysis, reviewed individual productivity KPIs, authored actionable growth plan and orchestrated cross-functional communication. Raised employee retention from 50% to 90%; increased company revenue by $4.1M over 2 years.ORGANIZATIONAL DEVELOPMENT, CROSS-FUNCTIONAL LEADERSHIP, TEAM BUILDING & TALENT DEVELOPMENTStartup lacked infrastructure to support rapid scalability. Evaluated internal capabilities, benchmarked industry best practices, identified barriers to success, formulated strategic growth model, established SOPs, enhanced operational planning and developed staff. Hired and trained 30 FTEs; boosted annual revenue from $3M to $5M within 2 years.

Experience

1. Director of Client Services

   Simpluris, Inc.

   Jun 2018 — Present · Orlando, FL, US

   Oversees $5M market. Responsible for strategic planning, operations, process improvement, performance optimization, organizational development, change management and talent development. Manages 15 FTEs. Spearheaded organizational change initiative and realigned workforce; grew YoY net profit by $1.2M. Championed operational excellence; elevated annual service ratings by 77%, increased revenue by $1M. Collaborated with development team to refine company software; expedited project turnaround by 75%. Enabled automation of routine manual operations; reduced operating expenses by 45% within 24 months. Designed innovative KPI dashboard suite; enabled estimated project manager productivity growth of 12%. Instituted process improvement and training across 5 core teams; boosted cumulative output by 30%. Deployed risk prevention program; reduced financial errors from $875K to $25K within 6 months.

Education

• Florida State University

  B.A.