Spring D.

About Spring D.

WHAT I DO: Incident management can be like project management, but under duress. Today\'s solutions can be complex. Lots of team members, lots of moving parts. But I\'m here to handle all that. I coordinate the resolutions, so that our clients can focus on their business. I also write compulsively. Tutorials, manuals, reference materials, explainers - if it\'s technical and it\'s useful, I write it. I\'m motivated by human suffering. Technology needs to ease suffering, not be the cause of it. My mission is to relieve suffering by bridging the gap between humans and their technology - with understanding.

Experience

1. Technical Support Engineer Ii - Virtustream

   Dell Technologies

   Sep 2021 — Present · Yazoo City, MS, US

   Handle high-profile and unpredictable emergencies for our kid-glove enterprise customers. Nurture close professional relationships internally and externally to deliver speedy resolution and build trust in the Virtustream brand- Coordination of technical solutions for especially complex customer environments- Technical and customer communications during major incidents- Orchestration of maintenance information- Incident monitoring- Knowledge management- Orchestration of decommissioning activities.

Education

• Vincennes University

  Associate’s Degree

  1993 — 1995

• Excelsior College

  Bachelor’s Degree

  2008 — 2009

• Monterey Peninsula College

  Associate’s Degree

  1996 — 1997

• American Writers and Artists Inc.

  Certification

  2015 — 2016