Prasanna B.
Customer Success & SaaS Implementation Professional | Driving Retention, Adoption & Growth Through Data-Driven Insights | Power BI & Data Analytics for Business Growth
- Role
- Senior Customer Success Specialist at ProHance
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Prasanna B.
I am a Customer Success & SaaS Implementation professional with over 6 years of experience enabling enterprises to maximize ROI through seamless onboarding, workflow optimization, and data-driven insights.My expertise lies in driving adoption, strengthening engagement, and building analytics-driven frameworks that help clients achieve measurable business outcomes. Skilled in Power BI, SQL, and automation, I deliver executive dashboards and actionable insights that accelerate decision-making and operational excellence.
Experience
Senior Customer Success Specialist
Jan 2024 — Present · IN
Drove product adoption and engagement for enterprise clients, improving retention and customer satisfaction.2. Led SaaS onboarding and configuration, reducing time-to-value and ensuring seamless integration into client workflows.3. Built interactive Power BI dashboards and SQL reports to track KPIs, workforce analytics, and performance trends.4. Partnered with stakeholders to identify process gaps, implement workflow optimizations, and deliver measurable ROI.
Education
Rns Institute of Technology India
Master of Computer Applications Mca, Computer Science
2017 — 2019
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