Dondra Arnold

Airline Industry- Customer Service Director

Role
Customer Service Director Global Services at United Airlines
Location
Los Angeles, CA, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Dondra Arnold

Experienced Director Of Customer Service with a demonstrated history of working in the Airlines/Aviation industry. Skilled in Problem Solving and Conflict Resolution- Negotiation, Microsoft Word, Integrated Marketing, and Advertising. Strong business development professional with a Bachelor of Arts (BA) Communication focused in Public Relations and Marketing from the University of Southern California.

Experience

  1. Customer Service Director Global Services

    United Airlines

    Jul 1996 — Present

    Everything!

Education

  • University of Southern California

    Bachelor of Arts (B.A.), Communication and Media Studies

    2006 — 2010

  • Disney Institute

    Certificate of Completion, Creating The Magic

    2009 — 2009

  • Santa Monica College

    Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies

    2004 — 2006

  • University of Southern California

    Bachelor of Arts (BA) Communication, Public Relations and Marketing

    2006 — 2010

Skills

  • Leadership
  • Sales Management
  • Marketing
  • Integrated Marketing
  • Online Advertising
  • Strategic Planning
  • Airline Reservations
  • Program Management
  • Event Planning
  • Customer Retention
  • Customer Service
  • Microsoft Word
  • Team Leadership
  • Litigation
  • Nonprofits
  • Fashion
  • Entrepreneurship
  • Selling
  • Microsoft Office
  • Sales
  • Social Media Marketing
  • Powerpoint
  • Microsoft Excel
  • Process Improvement
  • Public Speaking
  • Sales Presentations
  • Social Networking
  • Iata
  • Negotiation
  • Training
  • Customer Satisfaction
  • New Business Development
  • Software Documentation
  • Social Media
  • Research
  • Advertising
  • Team Building
  • Management
  • Networking
  • Cross-Functional Team Leadership

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Dondra Arnold — Customer Service Director Global Services at United Airlines in Los Angeles, CA, US | Unifers