Joel Spiro
Operations Leader | Project Management, Account Management, Customer Success
- Role
- Project Manager Iii at Alarm.com
- Location
- Raleigh-Durham-Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
About Joel Spiro
I am a senior operations and program management leader focused on strengthening…
Experience
Project Manager Iii
Sep 2024 — Present · Tysons Corner, VA, US
I successfully led engineering initiatives at Alarm.com, enhancing project management and cross-team collaboration. • Developed an AI workflow with Jira and Confluence, facilitating weekly technical release notes. • Established a comprehensive project management structure in Confluence for over 60 active devices and engineering features • Fostered integration between engineering, product management, and quality assurance teams to streamline processes.
Education
University of Southern California
B.S., Industrial Engineering
2002 — 2006
Skills
- Project Management
- Call Centers
- Program Management
- Wireless Technologies
- Quality Assurance
- Management
- Process Improvement
- Customer Satisfaction
- Vendor Management
- Cross-Functional Team Leadership
- Contact Centers
- Business Analysis
- Wireless
- Construction Management
- Team Leadership
- Telecommunications
- Analysis
- Leadership
- Training Delivery
- Integration
- Voip
- Process Writing
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