Spirited Lane
Senior Manager, Customer Account Services - Centers of Excellence @Southern Glazer's Wine & Spirits
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WORK HISTORY
Senior Manager, Customer Account Services - Centers of Excellence @Southern Glazer's Wine & Spirits
Tampa, FL, US
I oversee management of all Customer Service Operations for the SGWS’s Centers of Excellence. One is located in Tampa, Fl and another in Addison, Texas.
EDUCATION
UCLA School of Managment
NAMIC Leadership Seminar Certificate
Deltona High School
High School Diploma
Florida Agricultural and Mechanical University
Business Administration and Management, General
McKinsey & Company (McKinsey Academy)
Connected Leaders Academy – Leadership Essentials, Leadership Development
International Customer Management Institute
Contact Center Operations Manager Certification
SKILLS
ABOUT SPIRITED LANE
25+ years successful experience in customer service management, operations management and support. Recognized strengths in contact center management, vendor management, call quality, coaching, quality monitoring calibration, problem-solving and implementing proactive procedures and systems to avoid unproductivity.
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