Steven Pfau
Customer Success & Account Management | SaaS & Telecom | Retention • Renewals • Client Engagement • Enterprise Relationships
- Role
- Independent Consultant Account Management & Client Retention at Agnostic Networks
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Steven Pfau
I’m an experienced Customer Success and Enterprise Account Manager with a track record of helping SaaS, telecom, and enterprise clients achieve long-term value. I’ve partnered with Fortune accounts, led business reviews, and supported adoption through consistent engagement, solution alignment, and executive relationship management. Over the years, I’ve retained high-value accounts, driven renewals and expansion, and built trust with key stakeholders by focusing on both results and relationships. My sweet spot is enabling customer success while strengthening long-term partnerships. Right now, I’m seeking a new opportunity where I can bring that experience to a company that values collaboration, client outcomes, and resilience. If you’re looking for someone who knows how to drive adoption, mitigate churn, and build lasting relationships — let’s connect.
Experience
Independent Consultant Account Management & Client Retention
Jan 2024 — Present · Raleigh, NC, US
Collaborated with the founder on internal enablement planning and onboarding documentation.• Created resources and templates to support early-stage client and partner alignment• Contributed to light project work focused on internal processes and documentation strategy• Supported exploration of partner enablement approaches and future growth planning
Education
San Diego State University-California State University
Bachelor of Arts - BA
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