Spencer McGee
Product Support Architect at Box
- Role
- Product Support Architect at Box
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Spencer McGee
Professional Technical Engineer.Aspiring Astrophotographer.
Experience
Product Support Architect
Sep 2024 — Present · Austin, TX, US
Designated Product Support point of contact for engineering teams for scenarios that require proactive customer communications, items that are related to infrastructure and scale, along with items related to TSE On Call, Status Page, and Postmortems.• Heavy project involvement related to the continuous improvement and enhancement of processes, documentation of processes, and transformational initiatives.• Designated Product Support point of contact in the prevention and mitigation of customer friction points and customer impacting events in relation to significant maintenance and change updates.• Senior escalation point for highly complex and sensitive customer issues.• Ongoing responsibilities of the Technical Support Engineer II role below.
Education
Texas State University
Bachelor of Business Administration (BBA)
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