Spencer Kennard
Director of Operations | EMDR Training & CE Expert | Mental Health Education | Scalable Systems & Strategic Partnerships
- Role
- Director of Business Operations at Personal Transformation Institute
- Location
- Nashville, TN, US
- LinkedIn followers
- 500 followers
Experience
Director of Business Operations
Personal Transformation Institute
May 2019 — Present · Nashville, TN, US
National provider of EMDR training & continuing education for mental health professionalsBuilt and automated core operations, including CRM and email systems, increasing lead conversion by 40% and supporting 7-figure business growth.Implemented a Learning Management System to streamline training delivery and CE tracking across 50+ accredited hours, cutting admin time by 60%.Developed and scaled B2B training systems for regional healthcare agencies, expanding institutional reach and supporting high-volume enrollments.Manage CE program compliance across APA, NBCC, ASWB, and EMDRIA, overseeing 100+ events and on-demand courses annually.Drove 30% YoY growth in enrollment by optimizing workflows, onboarding processes, and customer support systems.Established strategic partnerships with healthcare and academic institutions to broaden access to EMDR training and CE resources.
Education
Bowling Green State University
Business
2007 — 2010
Skills
- Strategic Planning
- Relationship Management
- Account Management
- Access
- Call Center
- Healthcare Information Technology
- Salesforce.com
- Microsoft Access
- Business Analysis
- Vendor Management
- Data Analysis
- Cross-Functional Team Leadership
- Customer Service
- Finance
- Management
- Marketing
- Solution Selling
- Call Centers
- Healthcare
- Business Development
- Leadership
- Powerpoint
- Microsoft Excel
- Microsoft Office
- Sales
- Crm
- Process Improvement
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