Spencer Kelley
Customer Experience | Insights & Measurement | Voice of the Customer | Marketing Research
- Role
- Hilton
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Spencer Kelley
As a Marketing, Customer Experience, and Research professional, I am focused on increasing consumer loyalty and improving sentiment through excellent customer experiences at every touch point within the consumer and membership journey. I am a strong consumer advocate that is empathetic to consumer needs while aggressively pursuing seamless experiences to move consumers through the purchase funnel.My current focus is on decision intelligence, analyzing brand perceptions, consumer feedback, and operational metrics to discover consumer experience and experiential marketing insights to help the our teams address customer challenges and increase value delivery. I direct client service initiatives and strategies across multiple business units, while providing a consultative approach to improve the experiences for all customers.
Experience
Present
Education
University of Arizona, Eller College of Management
Master of Business Administration, Marketing
California Lutheran University
Bachelor of Science, Business Administration
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