Spencer Izard
Research Director @Pac
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WORK HISTORY
Research Director @Pac
London, GB
As the research cluster lead for AI and Digital Customer Engagement (DCE) at PAC, I focus on advancing research into the development and deployment of AI, with a strong emphasis on agentic AI solutions and responsible AI practices. I explore how AI solutions and services can operate autonomously while aligning with ethical, regulatory, and societal expectations. My work at PAC involves producing strategic insights that help organisations navigate the complexities of AI adoption, and I lead consultancy initiatives that translate these insights into practical, forward-looking strategies and market-facing reports.
EDUCATION
University of Staffordshire
2:1, BSc Hons in Computing Science
ABOUT SPENCER IZARD
Spencer is a leader and strategist with 25+ years’ experience helping senior leaders and CxOs evolve how they operate their businesses. Focused on the role of technology in creating pioneering ecosystems and operating dynamics within and across industries. His most recent role has been as the Global Head of Technology for Kineo (a City & Guilds company). Prior to this he has held roles at the LEF (an industry think-tank) as a Lead Researcher, at ServiceNow as an Executive Strategy Advisor, and Ovum (now Omdia) as the Chief Analyst for their global CxO practice. Before joining Ovum, he led both IDC’s European CxO and Retail practices.Spencer has previously worked at several international client-side organizations, both directly and indirectly, within CIO strategy and architecture functions developing and delivering IT strategies to bridge business demands and IT capability, creating and managing architecture teams, and establishing IT best practices. At Marks & Spencer he introduced enterprise architecture, IT harmonization, and cloud strategies. During a three-year tenure at Microsoft Spencer provided strategic CxO advisory focused on business and IT engagement, building high performing IT functions, identification of new technology trends for business objectives, and enterprise architecture across retail, financial, energy, and public sectors. His engagements had a particular focus on enterprise applications, cloud computing, mobility, and data driven middleware, both from internal employee and external customer/partner perspectives. He also spent six years at BP in a variety of roles including global architecture management.
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