Spencer Heintz
Sr Product Manager @Legacy.Com
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WORK HISTORY
Sr Product Manager @Legacy.Com
Own the $18M obituary intake product suite across B2B/B2C, leading cross-functional collaboration across Product, Engineering, Sales, Support, and Marketing. Launched a partner-focused obituary solution that generated $25K in new quarterly revenue and reduced support issues by 47% through operational enablement. Championed adoption of Bolt (AI tool), improving development cycles by one week and decreasing chat volume by 36%.
EDUCATION
W. P. Carey School of Business – Arizona State University
Bachelor of Science (B.S.), Marketing
Autonomous University of Barcelona
International Marketing Strategies and International Business
SKILLS
ABOUT SPENCER HEINTZ
I\'m a Customer Success–driven Product Manager with 8+ years of experience across SaaS, B2B, and B2C environments. I\'ve worked with both startup and enterprise-scale platforms, supporting partners across North America and managing high-visibility product portfolios worth up to $18M.Throughout my career, I\'ve delivered over $2.1M in ARR through customer-led innovation, improved retention by 13%, scaled adoption to 500+ users, and reduced support volume by 36%. My background in Product, CS, and Sales allows me to build alignment across teams while staying relentlessly focused on customer outcomes.When I’m not working, you can find me exploring the outdoors, traveling, and cooking delicious recipes.I’m exploring Customer Success Manager, Account Management, or Product Enablement roles where I can continue driving outcomes and growth through customer-centric strategy.
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