Spencer Cohen

About Spencer Cohen

Experienced Technology Manager with a demonstrated history of working in the retail industry. Skilled in Technical Support, Retail, ITIL, Software Documentation, and Point of Sale (POS) Systems. Strong research professional with a Bachelor of Science (BS) focused in Family Resource Management Studies, General from The Ohio State University.

Experience

1. Senior Information Technology Manager

   Victoria’s Secret & Co.

   Apr 2022 — Present

   I lead our stores technology support service desk team as well as our stores hardware asset management team. I oversee a team of 45 associates (10 directly) and another 30 consultants. This is an explansion of y prior manager role over our level 2 support teams to now having responsibility over the entire team including our level 1 (front line) support, Learning & Development team, and team leads. My direct reports include 4 supervisors, over the stores service desk, 1 manager over Stores Asset Management, 3 Training Analysts for Learning & Development, and 2 Business Analysts supporting Reporting & Problem Management.

Education

• The Ohio State University

  Bachelor of Science (BS), Family Resource Management Studies, General

  1999 — 2002

Skills

• Technical Support
• Business Analysis
• Help Desk Support
• Customer Service
• Sharepoint
• Pos
• Process Improvement
• System Administration
• Retail
• Troubleshooting
• Vendor Management
• Computer Hardware
• Disaster Recovery
• Itil
• Visio
• Team Leadership
• Software Documentation