Spencer Tillett
Corporate Relationship Manager @Change Management Institute
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WORK HISTORY
Corporate Relationship Manager @Change Management Institute
Volunteer role championing the capability, credibility, connections, and professional development of change management practices and practitioners among UK organisations, developing new corporate accounts, enhancing membership benefits and contributing to the growth and satisfaction of corporate members.
EDUCATION
Université de Savoie
Etudes Europeennes
University of Lincoln
European Contemporary Studies (formerly Humberside University)
Henley Management College
MBA
SKILLS
ABOUT SPENCER TILLETT
An energetic, proven leader of enterprise-scale digital transformation, a manager of complex large-scale business change and customer champion, I have worked with a wealth of blue-chip organisations to define and realise their commercial and customer service ambitions. I\'m an ardent advocate for delivering brilliant customer- and colleague- experiences that deliver outstanding results for sales, service operations, employee effectiveness and long-term engagement.A born problem-solver, I love to lead a team through complex challenges, encouraging innovative thinking and collaboration across different business domains to ensure that solid solutions are developed that consider multi-dimensional perspectives.With a breadth of experience across Financial Services, Retail, Telecoms and Media, I\'ve worked start-ups all the way up to multi-national, billion+ enterprises to deliver creative, well-considered business change.I\'m Interested in discussing digital transformation roles either in consultancy or in-house.Skills / Experience:Consulting, Business Change, Business Transformation, Digital Transformation, Change Management, Business Readiness, Project Management, Programme Management, Portfolio Management, Budget Management, Account Management, Relationship Management, Stakeholder Management, Management Team, Business Strategy / Strategic Thinking, Innovation, Stakeholder Engagement, Product Management, PMO, Team Development, Coaching, Mentoring, Design Thinking, Continuous Development, Application Development, Iterative Development, Proposal Development, Business Development, Pre-sales, Strategy, Experience Planning, Customer Experience, Analytics, User Experience, Business Process, Business Analysis, Scope Definition / Scope Management, Creative Development, Communications, Learning, TrainingOrganisational Change, Culture Change, Application Development, Agile Development, Scrum, User Acceptance Testing, Test Strategy, Test Planning, User Acceptance Test, Telecoms, Retail, Contact Centres, Financial Services, Media, Hospitality, Start-ups, Retail, Online, Marketing, Sales, Customer Service, Finance, Service Management, ERP, CRM, Marketing Decisioning, Netcracker, Diversity, Inclusion, Mental Health First Aid, French, German, Spanish
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