Spencer Payer

Director of Professional Services @Cloudera

ON, CA

Leading a team of 25+ highly skilled technical consultants and managers, providing them with learning and development plans, performance monitoring/reviews and supporting their career aspirations- Direct line manager of a geographically dispersed team, which consistently achieves their billable utilization targets- Working closely with the software sales organization, leading the sales cycles for Professional Services into some of the most strategic customers and largest companies in North America- Owning the end-to-end sales and delivery cycle for services: discovery, qualification, scope, proposal, negotiation, SOW execution, monitor delivery, project closeout and identify new opportunities- Consistently met or exceeded quarterly revenue and profit margin targets- Frequently attained 7 figure bookings and revenue quarters across the multiple territories under my leadership within the US and Canada- Responsible for services bookings and P&L forecasts across multiple industry verticals and geographical territories across North America- Working closely with my peers and cross-functional teams at Cloudera to develop go-to-market strategies for new services offerings- Attracted, hired, and retained talent to build out the Professional Services Practice at Cloudera- Customer relationship management, including managing escalations and resolving complex technical challenges- Leader of the global Principal Review Board, which is used for promoting architects to the highest level of individual contributors within the Professional Services Practice at Cloudera- Working within the Big Data domain, distributed computing, hybrid cloud and AI implementation field.

Telfer School of Management at the University of Ottawa

Commerce, Accounting

Telfer School of Management at the University of Ottawa

Master of Business Administration (M.B.A.)