Spencer Norman
- Role
- Director- Vendor Management at Uscellular
- Location
- Knoxville, TN, US
- LinkedIn followers
- 500 followers
About Spencer Norman
Experienced Director of Customer Care and Financial Services with a demonstrated history…
Experience
Director- Vendor Management
Jun 2023 — Present · Knoxville, TN, US
Leads and responsible for the relationship, strategic partnerships, contract management and performance of external vendor partners within the Customer Service organization. These responsibilities include KPI oversight and results such as customer satisfaction and operational targets that influence the results for the business. Departments include customer interacting roles for both post-paid and pre-paid customers, such as Customer Service, Collections, Order Processing, Web Chat, Sales Support and Wireless Number Portability.
Education
University of Tennessee at Martin
Bachelor's degree, Interdisciplinary Studies
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