Spencer Nagata
Senior Technical Analyst/Cloud/SaaS Support Engineer
- Role
- Senior Technical Support Engineer at Salesforce
- Location
- Lehi, UT, US
- LinkedIn followers
- 500 followers
About Spencer Nagata
Native Brazilian Portuguese speaker, optimistic, good listener, dedicated, personable, easy to get along with.* Extensive experience in Oracle Sales Cloud Configuration, testing and support* Experience in application support during go-live and maintenance phases* Experience in integrating Oracle Sales Cloud with external applications* Experienced in Sales Cloud File Based Data ImportsSymmetrix SpecialistCertificationsA+Security+Project+AWS Certified Cloud Practitioner
Experience
Senior Technical Support Engineer
Jul 2023 — Present · Renton, WA, US
Work directly with customers on cases to debug, troubleshoot and resolve technical issues• Provide direct support in English and Portuguese languages to Salesforce clients located in the United States and Brazil• Assist clients on best practices for the administration of the Salesforce platform• Actively develop and maintain technical expertise on a variety of products, including Sales Cloud and Service Cloud• Collaborate with team to swarm and work on complex cases to minimize the time to resolve• Assist with creation of knowledge base material for known issues and documentation of the products• Serve as a translator between English-speaking support engineers and Brazilian customers across all Salesforce core products• Escalate issues to product engineering team when required
Education
Utah Valley University
IT - Network, Security Emphasis
2018
Western Governors University
Master of Science - MS, Cybersecurity and Information Assurance
Centro Federal de Educacao Tecnologica do Parana
Technical, Electrical
1993 — 1997
Skills
- Team Leadership
- Team Building
- Hardware
- Microsoft Office
- Project Management
- Customer Service
- Troubleshooting
- Storage
- Technical Support
- Cloud Computing
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