Spencer Martin
Utility Operations Leader @ Con Edison
- Role
- General Manager - Customer Operations at Con Edison
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Spencer Martin
As a performance-driven manager, I have a passion for organizational systems and project management. I am a highly professional leader in the utilities industry specializing in energy services, planning, and workforce management for electric distribution. I am an independent thinker and strategic problem solver, skillfully managing multiple projects meeting critical timelines and tight budgets while producing quality deliverables. I am known for effectively streamlining day-to-day administration processes resulting in improved time management, communication and workflow efficiencies. With my experience in leading teams, I have excellent communication and interpersonal skills. I appreciate connecting, leading, motivating and collaborating with others and inspiring them to do their best work to achieve goals.In my personal life, sports and recreation mean a great deal to me and whether it is coaching, studying my own performance & improvement, or seeking new outdoor adventures, I have done so with a growth mindset and positive outlook to live a life of fulfillment.
Experience
General Manager - Customer Operations
Nov 2024 — Present · New York, NY, US
Leading a team to develop and deploy collection strategies in New York City and Westchester County to address outstanding utility arrears by engaging customers and stakeholders at all levels and through multiple channels. Established a new Arrears Command Center to oversee the collections operations and monitor performance through data analytics.
Education
Syracuse University
B.S., Information Mgmt & Technology
1997 — 2001
Fordham Gabelli School of Business
MBA, Finance/Information Systems
2004 — 2007
Skills
- Microsoft Project
- Program Management
- Contract Management
- Business Analysis
- Customer Support
- Strategic Planning
- Work Management
- Project Planning
- Engineering
- Crm
- Project Management
- Energy
- Strategy
- Workforce Management
- Process Improvement
- Smart Grid
- Power Generation
- Pmp
- Time Management
- Leadership
- Management
- Analysis
- Resource Management
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