Spencer Leak
Business Design Lead @Nationwide Building Society
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WORK HISTORY
Business Design Lead @Nationwide Building Society
Swindon, GB
Core Role Responsibilities• Leading teams of Mid-Senior change managers and analysts across multiple programmes and projects.• Point of escalation for issues and obstacles, ensuring pace and focus is maintained.• Reporting progress and securing support from Senior Executives and Directors.• Ensuring outcomes are driven by strategic direction, data and customer insight/impact.• Assuring adherence to best-practice, governance and guardrails.Achievements• Led Business Case development for strategic sourcing programme which has achieved a £40m saving in year 1.• Led the Remediation Framework refresh, achieving compliance to the Consumer Duty regulations.• Led the analysis workstream team, successfully migrating 50k accounts from legacy to present day platform.• Business Design Lead for Customer Vulnerability programme, building an analysis workstream to support the delivery of 25 priority actions and outcomes.
EDUCATION
Littlehampton Community School
GCSE's - 3 A's, 2 B's, 4 C's
University of Staffordshire
BA (Hons), Business Studies (Sandwich)
Chichester College of Art, Science & Technology
Business Studies 'A' - level (Grade B), GNVQ (Advanced) Business & Finance (Grade - Distinction)
SKILLS
ABOUT SPENCER LEAK
A skilled leader with extensive experience building teams and shaping initiatives to…
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