Spencer Jerome

About Spencer Jerome

MY PROGRAM MANAGER SUPERPOWERS: I can turn large-scale, complex, and technology-driven projects and visions into manageable and clear roadmaps that lead to dynamic program outcomes. I thrive in fast-paced environments and love working alongside smart and inspiring colleagues. I am comfortable wearing many hats, quickly learn new domains, and readily adapt my skillset for diverse roles and situations. A STIMULATING & DIVERSE CAREER: Throughout my career, I have eagerly taken on diverse roles that have allowed me to develop versatile skills and capitalize on core strengths such as resilience, creativity, collaboration, analytical thinking, and problem-solving. Since 2015, I have navigated through different programs and levels of responsibility at Amazon, including Program Manager, Systems Administrator, Program Recruiter, and Associate Producer for creative teams. I thrive in ambiguous situations and enjoy learning and mastering new roles. My earlier experience as a combat medic in the Army National Guard instilled the ability to remain calm under pressure and empower teams to perform and endure. I contribute those attributes in every work environment that I am a part of. Other recent career experiences involve business operations, large-scale content management, email marketing, inclusive recruiting systems, product management, customer service and success, e-commerce, and sales operations. BY THE NUMBERS: As an insightful and data-driven Program Manager, I value metrics and measurable performance indicators to track outcomes and improve operations. Below are a few key numbers demonstrating my ability to achieve impactful goals. 55%: Increase in daily internal Salesforce users following the deployment of a staff technology training program. 340%: Rise in Wiki traffic with the integration of an innovative hybrid employee experience that enabled global team communications. 40%: Gain in internal stakeholder satisfaction rates with the design and launch of a large-scale content management system that provided secure document storage, archive, and naming convention. TECHNICAL PROFICIENCY: I take every opportunity to enhance and maintain my proficiency with the most up-to-date technology and I seek out appropriate subject matter experts when needed to ensure high-quality results. My skillset spans cloud and system administration and integration, coding, workflow and project management software, creative design and marketing platforms, social media networking, mass email and constant contact campaigns, complex databases, and e-learning systems.

Experience

1. Senior Project Manager (Growth & Decisions)

   Starbucks

   Mar 2023 — Present · Seattle, WA, US

   Assimilate business strategy into executable initiatives and identify resources to complete the work - Deliver enhanced strategic portfolio decision support tools & processes in service of renovation & store growth targets - Serve as business representative and managing lead of cross-functional programs - Partner with the Starbucks executive team to provide business updates on initiatives and recommendations on tactical direction

Education

• University of Phoenix

  Associate’s Degree

  2008 — 2009

• The Evergreen State College

  Bachelor of Arts (B.A.), Psychology/Communications

  2011 — 2012

• Saint Martin's University

  MBA, Business Administration and Management, General, 3.88

  2013 — 2015