Spencer Hollon
Detail oriented, security focused with a customer oriented mindset
- Role
- Technical Support Engineer at Microsoft
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
About Spencer Hollon
With nearly a decade of service in the military and federal sectors, I’ve built a…
Experience
Technical Support Engineer
Feb 2025 — Present · Dallas, TX, US
Reviews complex issues (e.g, multiple components of a product) and contacts customers to understand the issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g, event logs, performance traces) to help resolve customer issues.• Resolves customer issues through problem-solving, collaboration, and research. May take escalated issues as needed. Documents technical work and research.• Assists in the implementation of end-to-end readiness programs (e.g, mentoring, knowledge sharing or technical document creation, brown bag sessions, blogs, quality assurance checks). Develops readiness content. Mentors new Technical Support Engineers. Develops intermediate level competence on support topics.• Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.• Performs in-depth product troubleshooting and remediation when needed.• Embody our Culture & Values
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