Spencer Berryman
Social Media Manager | Bridging Data, Insights & Authentic Brand Engagement | All Source Intelligence Analyst
- Role
- Social Media Community Manager at Citizens
- Location
- North Providence, RI, US
- LinkedIn followers
- 500 followers
About Spencer Berryman
Social Media Manager by trade, Intelligence Analyst by service. I help brands…
Experience
Social Media Community Manager
Sep 2024 — Present · Johnston, RI, US
Support social media engagement strategy for a top-20 U.S. bank, managing community responses across LinkedIn, Instagram, and Facebook. Partner with internal and agency teams to maintain brand voice and protect reputation in real time.Triaged and resolved 100+ social media escalations monthly using SprinklrSupported executive visibility through thought leadership campaignsCollaborated on crisis communication plans for product outages and regulatory updatesImplemented social listening protocols to track competitor trends
Education
University of Massachusetts Dartmouth
Bachelor's degree
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