Spencer Marbella Basulgan

Byuh Bookstore Cellphone Services Assistant @Brigham Young University–Hawaii

Laie, HI, US

Oversaw more than 2,500 student and alumni phone lines by designing and maintaining an Excel-based tracking system integrated with Microsoft Power Automate to monitor payments and automate workflow processes, including data verification and updates. Streamlined departmental operations, improving efficiency, productivity, and customer satisfaction. Identified over 100 previously unbilled and unaccounted phone lines, resulting in an increase in monthly revenue of up to $2,500 for the Cellphone Department.