Christopher Spell

About Christopher Spell

Transformational Operations Leader with 20 years of experience working for the largest health payers in North Carolina and Florida. Extensive history in senior leadership roles, with a proven track record of driving growth and profitability through effective management of daily operations. Adept at transforming large-scale operations (claims, membership, group enrollment, provider and member contact, network operations, systems strategy) into data-driven centers of excellence. Expertise leading executive teams across the division to foster a customer-first and Lean-principled culture while promoting employee engagement and development. Highlighted key outcomes include improving customer experience measures and administrative costs by more than 20%. Oversee execution of systems strategies using cutting edge technologies including advance methods of machine learning and generative AI, platform integrated workflow, customer service 360 and core system optimization across telephony, claims and membership systems.

Experience

1. Vice President Operations

   Blue Cross NC

   Feb 2023 — Present · Durham, NC, US

Education

• Jacksonville University

  Health Informatics MS, Engineering and Analytics

  2017 — 2018

• University of Florida

  Industrial and Systems Engineering, Industrial Engineering

• University of Florida

  Bachelor of Industrial and Systems Engineering

Skills

• Healthcare
• Program Management
• Operations Management
• Six Sigma
• Vendor Management
• Leadership
• Strategic Planning
• Process Improvement
• Health Insurance
• Industrial Engineering
• Black Belt
• Management
• Team Building
• Cross-Functional Team Leadership
• Business Analysis
• Project Management
• Lean Manufacturing