Spencer Baker
- Role
- Sr Product Manager Ii - Admin Experience & Cloud Services at Splunk
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
Experience
Sr Product Manager Ii - Admin Experience & Cloud Services
May 2022 — Present
Expanded product ownership to drive an additional team, Cloud Admin Self-Services. Defined strategies, collected and prioritized requests, and coordinated with supporting departments to launch four new cloud self-service tools used more than 5k times by 800+ customers since March 2020. • Continue to grow self-service app management from 27% in Jan ‘21 to 96% in Sept. ‘22. Achieving $14.4m+ operational savings and a 3.8x increase in app installs by driving collaboration with seven core teams. • Improved customer support experience on cloud self-service issues by shortening resolution time by 87%. Additionally, reduced new incoming issues by 51% through shipping targeted incremental features.
Skills
- System Implementations
- Business Analysis
- Marketing Strategy
- Strategy
- Management
- Data Analysis
- Microsoft Office
- Microsoft Excel
- Social Media
- Photography
- Microsoft Word
- Customer Service
- Sql
- Powerpoint
- Business Intelligence
- Social Media Marketing
- Tableau
- Marketing
- Project Management
- Team Building
- Blogging
- Analytics
- Adobe Creative Suite
- Public Speaking
- Event Planning
- Leadership
- Social Networking
- Graphic Design
- Research
- Brand Management
- Corporate Website Management
- Advertising
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.