Chakkravarthy Palaniswamy
Transformation Leader | SaaS & O2C Consulting | Revenue-Driven Delivery Governance | Enterprise CX Modernization | PMP®, CSP-SM®
- Role
- HighRadius
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Chakkravarthy Palaniswamy
I am a transformation and consulting leader with 11+ years of experience driving enterprise SaaS delivery, CX modernization, and O2C-aligned program governance across Telecom, Retail, Quick Commerce, BSS, and digital platforms.My expertise lies in leading cross-functional teams to deliver revenue-aligned outcomes - strengthening delivery governance, margin discipline, stakeholder alignment, and operational scalability. I specialize in converting complex enterprise requirements into structured execution models that balance customer experience, platform stability, and commercial impact.Over the past two years, I have led AI-enabled transformation initiatives across support operations and digital platforms - designing AI-first operating models, embedding human-in-the-loop governance, and operationalizing intelligent automation within enterprise environments. My focus is not experimentation, but scalable integration of AI into delivery ecosystems.I currently operate at the intersection of consulting, professional services, and enterprise transformation - building repeatable playbooks, strengthening strategic decision frameworks, and aligning delivery execution with long-term customer value realization.Core Strengths:• Enterprise SaaS Implementation & CX Transformation• O2C & Revenue-Aligned Consulting Governance• Strategic Program & Portfolio Leadership• AI-Enabled Operating Model Design• Scalable Delivery & Cross-Functional LeadershipCertified: PMP®, CSP-SM®, ICP-ENT®, ICP-ACC®, CAL1®I am passionate about building intelligent, resilient operating models that drive measurable business impact -\"not just successful implementations\".
Experience
Present
Education
Shanmugha Arts, Science, Technology & Reserch Academy (SASTRA), Thanjavur
Bachelor of Technology (B.Tech.), Civil Engineering
2010 — 2014
Great Lakes Institute of Management Gurgaon
Post Graduate Diploma in Management, Operations
S.R.V Boys Higher Secondary School, Rasipuram
Higher Secondary, Computer Science
2008 — 2010
Sri Vidya Mandir Matriculation Hr. Sec School - Salem Steel Plant
Secondary School Leaving Certificate, SSLC
1995 — 2008
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