Sparsha Sundaresh
- Role
- Principal Data and Applied Science Manager at Microsoft
- Location
- Redmond, WA, US
- LinkedIn followers
- 500 followers
About Sparsha Sundaresh
Leading the Microsoft Dynamics 365 Customer Service & Sales Autonomous Agents & Copilot…
Experience
Principal Data and Applied Science Manager
Jul 2022 — Present
Customer Service AI Copilot: Spearheaded the team that delivered Customer Service Copilot scenarios in leveraging state-of-the-art GPT models and LLMs to infuse AI into Microsoft Dynamics 365 customer service. Through these scenarios, we empower support agents to discover resolution steps to a customer problem, catch up on cases and conversations through their summaries, and answer any questions in addressing a customer problem. Consequently improved agent productivity and lowered average handling time and therefore cost. Leadership and Management: A career coach and mentor to both immediate team members and technical staff across the organization. Successfully influenced the team to deliver flagship functionality at a record-setting pace while maintaining high employee satisfaction and morale. Instated processes and drove for cross-functional alignment with key stakeholders to deliver several features that resulted in reduced cost and increased MAU.
Education
Johns Hopkins Whiting School of Engineering
Master's degree, Computational and Applied Mathematics
University of Washington
Master's degree, Computer Science
Amrita Vishwa Vidyapeetham
Bachelor of Technology (B.Tech.), Computer Science and Engineering
Skills
- Continuous Integration
- Big Data Analytics
- C++
- Angularjs
- Javascript
- Wcf Services
- Machine Learning
- C
- Software Development
- Data Structures
- Knockoutjs
- Jquery
- Sql Azure
- Asp.net Web Api
- Sql
- Typescript
- Continuous Delivery
- Web Applications
- Html
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