Sparsh Shankar

About Sparsh Shankar

I’m passionate about bridging the gap between cutting-edge technology and real user needs. As a Customer Success Manager at SoundHound AI, I help drive product value and adoption by aligning AI-powered voice solutions with client goals, ensuring long-term success through data-driven insights and empathetic collaboration.My journey started in data and product analysis, evolving through leadership roles in machine learning services at Sprinklr. There, I partnered with global clients to turn complex data into strategic solutions—developing my ability to work cross-functionally in fast-paced, agile environments. Whether it\'s managing stakeholder expectations, translating technical capabilities into business outcomes, or guiding post-sales success, I thrive on creating impact through collaboration and continuous learning.With a foundation in Instrumentation and Control Engineering from Manipal Institute of Technology and experience working across analytics, customer engagement, and AI-driven product development, I bring both technical depth and user empathy to every challenge.I’m especially excited about the role artificial intelligence plays in transforming the customer experience—and I\'m always eager to explore innovative ways to apply it meaningfully.Let’s connect if you\'re looking for someone who combines technical understanding, strategic thinking, and a customer-first mindset.

Experience

1. Customer Success Manager

   SoundHound AI

   Nov 2024 — Present

Education

• Manipal Institute of Technology

  Bachelor of Technology - BTech, Instrumentation and Control

  2015 — 2019