Spargeon Palle

WORK HISTORY

EDUCATION

ABOUT SPARGEON PALLE

ServiceNow Developer expertise in implementing end- to-end in ITSM. Hands on Service Catalog, Incident Management, Problem Management, Change Management, Service Level Agreements and monitoring Platform Performance. Experience working in different ServiceNow implementations handling multiple clients at the same time.Created manual factors and adding them to group factors and performing Risk assessments for entity and control mapped to that entity and based on the responses calculating overall computed score for risk.Created schedule job to trigger notifications in Daily, Weekly and Monthly bases.Implementing, configuring, and administrating GRC plugins.Customize HR service delivery applications based on HR business requirements.Configure HR case management, onboarding, offboarding, and other HR processes.Design and implement HR workflows, forms, and UI pages.Develop and configure HR reports and dashboards.Develop and maintain HR-specific scripts for automation and customization.Worked on client scripts, business rule, UI actions, notifications, script includes, transform maps.Involved in gathering the requirements, documenting the requirements and get those signed off from client and parallelly working on implementing the solution technically.Following the Agile methodology by call with scrum master as well as with team members for the new enhancements in the project.Working on the Custom modules like SCM, MDM, Finance, ITSM major modules like incident, change, request and tasks.Customizing the processes as per the business requirements.Provided consultation to the client for complex business problems facing by the client.Revamped the Service Portal and make portal more user friendly. Working independently on Service Portal area for developing widgets. Customized the portal based on all custom departments.Worked on ServiceNow notifications, inbound actions, notification scripts in this project.Also working on HR Modules like developing the record producers, catalog items and order guides and creating the workflows as per the client requirement in different scopes.