Spandan Chakraborty

About Spandan Chakraborty

Over the course of my career, I have had 10+ years of experience delivering significant results in Product Engineering and Digital Transformation for industry-leading Hi-Tech companies. My specialty is identifying high-potential opportunities and developing creative products that enhance employee experience and drive productivity. WHAT DO I BRING? Proven track record in Product Engineering, Digital Transformation, Strategic Planning, and Workforce Development Leading end-to-end product development for internal products, with major potential to be rolled out externally Ability to build and stand up with high-performance, cross-functional teams globally to meet company product goals Ability to build, lead, and develop Entrepreneurial teams that can take on demanding and high-visibility projectsMY CAREER PROGRESSION: I began my career in Product Management as a Solutions Architect at Cognizant Technology Solutions I have received promotions and new work experiences that have led me to become the Director of IT Product Engineering at ServiceNow Currently, I am leading the Strategic Planning, Workforce Development, and Digital Transformation across all Customer Success and Digital Employee Experience Initiatives while consistently building new and successful productsSELECTED ACCOMPLISHMENTS: Leading the strategic planning to create Enterprise Applications that drive employee satisfaction and productivity, resulting in solidifying a three-year, big vision document to be executed by 2023 Building the Citizen Development program framework to drive an innovative creator culture enabling all employees to participate in automation and digitization initiatives, resulting in increasing eSat score from 75 to 79, and reducing time to production time by 85% Building and standing up the IT Product Incubation team (15+ team members) focused on building/testing experimental products in ServiceNow’s Innovation Lab that can be rolled out externally if product is deemed successful Leading the development of a COVID-19 Workplace Contact Tracing app by collaborating with 40+ Engineers, Product Managers, UX Designers, and Partners (i.e. Cisco); this app was rolled out externally and is being used by 550+ companies SKILLS: Product Engineering | Product Management | Strategic Planning | Workforce Development | Digital Transformation | Multi-year Roadmaps | Technical Vision & Strategy | Succession Planning | Product Vision | Scalable Architecture | End-to-end Product Development | Entrepreneurial Teams | People Manager

Experience

1. Sr Director Applications Development

   ServiceNow

   Mar 2025 — Present · Santa Clara, CA, US

   Simplifying the Digital Employee Experience—replacing complexity with intuitive solutions that accelerate deals and delight teams •Creating hyper-personalized omni-channel experiences •Designing intelligent workspaces that eliminate friction between siloed tools •Implementing Agentic AI automation that handles complex tasks •Building adaptive systems delivering real-time insights for data-driven decisions •Implementing lean engineering principles to drive agility and outcome-oriented solutions

Education

• Jadavpur University

  Bachelor of Engineering, Mechanical

  1999 — 2003

Skills

• Pl/Sql
• Software Project Management
• Crm
• Informatica
• Siebel
• Sdlc
• Solution Architecture
• Oracle
• Requirements Analysis
• Etl
• Sfdc
• Team Building
• Business Intelligence
• Business Analysis
• Global Delivery
• Eai
• Service-Oriented Architecture (Soa)
• Soa
• Multi-Site Team Management
• Servicenow
• Channel Partners
• Team Management