Deon Thomas

Experience

1. Solutions Specialist Ii Incident Management Escalations

   Overstock

   Oct 2016 — Present · Midvale, UT, US

   Club O Gold membership sales, customer order placement. Research and provide customers product information and specifications. Provide shipping information/delivery time frames and detailed tracking information regarding our ground shipping carriers and for oversized freight shipments. Provide explanations about the return process, return shipping costs, return timeframes. Provide customer estimate on their refund posting time frames. Set up and issue return labels/call tags with specific instructions. Provide product recommendations based on customer needs and budget. Provide Overstock.com website navigation assistance, password resets, Account profile information updates/address and contact information updates. Email and marketing preference updates. Set up damaged in transit claim initiations/follow-ups. Invalid tracking traces/never delivered & lost package claim investigations/initiations and follow-ups. Replacement orders,

Education

• Skyline High-School

  High-school diploma, General

  1980 — 1983

• Skin Science Institute of Laser and Esthetics

  Master of Esthetics, Esthetics

  2010 — 2011

Skills

• Call Centers
• Healthcare
• Business Development
• Strategy
• Vice Presidents
• Microsoft Office
• Sales
• Performance Management
• Financial Services
• Crm
• Employee Training
• Cross-Functional Team Leadership
• Marketing Strategy
• Analysis
• Pharmaceutical Industry
• Business Process Improvement
• Public Speaking
• Training
• Sales Operations
• Customer Retention
• Customer Service
• Sales Management
• Dental Assisting
• Management
• Team Building
• Vendor Management
• Credit Cards
• Negotiation
• Team Leadership
• Account Management
• Process Improvement
• Pediatric Dentistry
• Leadership
• Microsoft Excel