Trey Allen
Manager, Application & Network Response
- Role
- Manager, Application & Network Response at Apple
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Trey Allen
Business and sales professional with 20+ years experience in consistently exceeding company goals, providing outstanding Customer service, and developing support strategies for platforms used by internal and vendor stakeholders globally.
Experience
Manager, Application & Network Response
Oct 2023 — Present · Austin, TX, US
I lead a global team that provides L2 support for 20 platforms across 130 internal and vendor sites-My team supports 55K users globally, averaging $715 million in yearly revenue-My team drives streamlined process support strategies through Qualtrics, isolation of application and network issues, and trend analysis through Grafana, Splunk, and Tableau-I’m the current POC for redesigning current solutions for administrative tasks across Support Services for Apple (Trusted Device Only [TDO], Slack, and PII)-Recent improvements equate to a 30% reduction YoY in incident aging across CRM and Advisor and manager platforms, and a 95% reduction YoY in incident volume for TDO.
Education
The University of Kansas
Bachelor of Science - BS, Atmospheric Sciences and Meteorology
Skills
- Background in Supervisory and Leadership Roles, Ms Exchange, Ms Office Suite, Ne
- Citrix
- Genesys
- Maestro
- Management and Leadership
- Microsoft Office Suite
- Network Configuration and Troubleshooting
- Organization and Time Management
- Proficiency with Pc/Mac Hardware and Software
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.