Shashi Preetham Alukapally
Senior Production Support Engineer @JPMorganChase
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WORK HISTORY
Senior Production Support Engineer @JPMorganChase
US
Senior Production Support Engineer – JP Morgan Chase• Providing L2/L3 production support for mission-critical applications and data platforms running on AWS and Kubernetes, ensuring high availability, performance, and stability across 24x7 environments.• Monitoring and troubleshooting distributed systems built on Kubernetes, Kafka, and microservices architecture, handling incidents, alerts, and escalations, and performing deep root cause analysis to prevent recurrence.• Supporting CI/CD pipelines and release deployments using Jenkins and Harness, resolving build, deployment, and rollback issues, and coordinating hotfixes and patch releases in production.• Managing and supporting AWS infrastructure (EC2, EKS, S3, IAM, VPC, CloudWatch), performing capacity planning, scaling, and performance tuning to meet SLA and compliance requirements.• Providing operational support for data pipelines and streaming platforms using Kafka and Spark, ensuring message durability, consumer lag resolution, topic recovery, and cluster health.• Automating operational tasks using Python, Shell, and YAML, reducing manual intervention and improving MTTR through self-healing scripts and runbook automation.• Working closely with SRE, DevOps, and application development teams during incident bridges, change windows, and post-incident reviews, driving permanent fixes and stability improvements.• Implementing monitoring, alerting, and log analysis using CloudWatch, ELK, Prometheus, and Grafana to proactively detect issues and maintain system reliability.• Enforcing security, access control, and compliance standards, supporting audits, vulnerability remediation, and production change management processes.Key Technologies:AWS (EC2, EKS, S3, VPC, IAM, CloudWatch), Kubernetes, Kafka, Jenkins, Harness, Docker, Linux, Python, Shell Scripting, CI/CD, Prometheus, Grafana, ELK, Terraform, Git, Incident Management, RCA, On-call Support
EDUCATION
University of Bridgeport
Master of Science - MS
Malla Reddy College of Engineering & Technology
Bachelor of Technology - BTech
ABOUT SHASHI PREETHAM ALUKAPALLY
A seasoned Senior Production Support Engineer with over 6 years of experience supporting large-scale, mission-critical platforms in enterprise and financial services environments. I hold a Master’s degree in Computer Science from the University of Bridgeport, with a strong academic and practical foundation in distributed systems, cloud computing, and platform reliability engineering.Currently at JP Morgan Chase, I provide L2/L3 production support for highly available, cloud-native and data-intensive systems running on AWS and Kubernetes. My role centers on incident management, problem management, and root cause analysis for complex microservices and streaming platforms, ensuring strict adherence to SLA, security, and compliance standards expected in a Tier-1 banking environment. I actively participate in on-call rotations, lead incident bridges, and drive post-incident reviews to implement permanent fixes and improve overall system stability.I work extensively with AWS (EKS, EC2, S3, VPC, IAM, CloudWatch), Kubernetes, Kafka, and CI/CD pipelines using Jenkins and Harness, supporting production deployments, hotfixes, rollbacks, and change management activities. My experience also includes building automation using Python and shell scripting, enhancing monitoring and alerting with observability tools, and reducing MTTR through proactive health checks and self-healing solutions.With a strong background in distributed data platforms and cloud operations, I bring a reliability-first mindset and a passion for building resilient, scalable systems that support critical business operations. I enjoy collaborating with SRE, DevOps, application, and security teams to continuously improve production readiness, operational excellence, and customer trust
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