Sowrabi Sam
Network Engineer | Linux & Production Troubleshooting | Building SRE Expertise | Incident Management| AWS Fundamentals
- Role
- Senior Systems Engineer - Infrastructure Reliability - Nnmi Upgrade Project at Infosys
- Location
- Coimbatore, TN, IN
- LinkedIn followers
- 500 followers
About Sowrabi Sam
Network Engineer with hands-on experience in production support, Linux system troubleshooting, and infrastructure operations. I work on incident handling, system performance analysis, and resolving critical issues across network and Linux environments.Experienced in analyzing CPU load, memory usage, IO wait, and log-based debugging to isolate bottlenecks and restore service stability. Exposure to monitoring tools, alert investigation, and AWS fundamentals.Currently strengthening my expertise toward Site Reliability Engineering, focusing on system reliability, performance optimization, and high-availability infrastructure.
Experience
Senior Systems Engineer - Infrastructure Reliability - Nnmi Upgrade Project
Apr 2024 — Present · Coimbatore, IN
Played a key technical role in upgrading 7 production NNMi servers from 2020.08 to 2025.2 (OpenText), ensuring minimal downtime and post-upgrade stability- Collaborated with vendor teams to troubleshoot and resolve ovjboss startup failures and application service issues during upgrade execution- Diagnosed and fixed SNMP v2/v3 configuration polling issues, ensuring device communication stability across monitored infrastructure- Resolved SNMP trap enrichment and payload filter issues, restoring accurate alarm processing and event correlation- Installed and validated Tool Bundles (TB) and Hotfixes, ensuring patch compliance and system stability- Fixed incident trigger failures caused by Python 2 to Python 3 migration, modifying and validating python.sh scripts and related execution paths- Conducted comprehensive post-upgrade integration testing across dependent systems-> IASO (Northbound & Southbound schedulers validation)-> SevOne SNMP trap forwarding validation -> Veritas connectivity checks using SOAP UI (node detail retrieval & filter query validation)-> HPSM alarm forwarding integration testing- Performed system-level troubleshooting using Linux tools for load analysis, service validation, and log-based debugging.
Education
Sasurie College of Engineering
Bachelor of Engineering, Computer Science
2016 — 2020
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