Sowmya Menon

About Sowmya Menon

Passionate about leveraging data for actionable insights and driving innovation, I bring over 17 years of extensive experience in delivering transformative projects for Tier 1 service providers in the BSS Telecom domain. With a track record of success in both internal and external customer-facing roles, I excel in optimizing operations, enhancing customer engagement, and spearheading revenue-generating initiatives. Throughout my career, I have had the privilege of working onsite in diverse regions including APAC, Europe, NA, and LATAM, gaining valuable cross-cultural experience and insights. My dedication to excellence, coupled with a passion for data analytics and reporting, enables me to drive meaningful outcomes and contribute to organizational success.At Warner Bros. Discovery, my focus as Operations Excellence & Data Analytics Lead revolves around optimizing incident response metrics and spearheading hyper-care orchestration for partner launches. This role builds on my success in managing reporting and monitoring for affiliate integrations, where I played a key role in the MAX product launch across the US and LATAM. My expertise in data analytics is reinforced by proficiency in tools like Looker and Databricks, which I leverage to create impactful, automated reports that drive decision-making.If you\'re seeking a results-oriented professional with a proven track record in data engineering, analytics, and telecom BSS, let\'s connect to explore how I can add value to your team or organization.Program Management | Business Analysis | Vendor Management | Account Management | Project Management | Managed Services & Operations | Telecom Billing (BSS)| Audits & Security | Software Development | Solution Design & Architecture | CXO Presentations | Governance & Reporting | Customer RelationshipsSkilled in Data analytics, Databricks, Snowflake, SQL, AWS Athena DevOps Monitoring - Grafana, Elastic (Kibana)

Experience

1. Senior Technical Program Manager - Partner Integrations

   Warner Bros. Discovery

   Mar 2025 — Present · Mumbai, IN

Education

• Fr. Conceicao Rodrigues College of Engineering, University of Mumbai

  B.E. Bachelors of Engineering, Computer Science

  2002 — 2006

Skills

• Project Management
• Ejb
• Core Java
• Billing Systems
• Weblogic
• Java
• Software Development
• Scrum
• Unix
• Software Design
• Software Architecture
• Account Management
• Team Management
• Billing Process
• Telecommunications Billing
• Java Enterprise Edition
• Requirements Analysis
• Computer Science