Sowmya S M

About Sowmya S M

An Operations Consultant, around 13 Years of experience with Multinational Organizations in the sectors of Manufacturing, Consumer Products, Retail and Media & Entertainment in area of Order to Cash and Procure to Pay Operations Management, Transition, Project Management, Transformation, Automation & Continuous Improvement with keen analysis & insights. Foster strong partnerships with Product Management, Operations, Data Science, Accounting, and Strategic Finance teams, driving alignment and facilitating data-driven decision-making.

Experience

1. Operations Consultant

   Capgemini

   Apr 2016 — Present · IN

   Assisting Sales & Solutions team on the RFP for prospective customers/clients and providing them all the Capgemini Capabilities into various industries.• Technology Transformation on Webcollect enhancement project implementation with 11 FTE benefit.• Transitioned and stabilized the O2C processes for the Client along with working on CCN’s, DTPs to IMS documents.• As an Operations manager handling 85 FTE with 2 TMs and 2 TLs - Developed an Audit and Quality Control mechanism for O2C activities and the Metric efficiency improved by 9%.• Participating in Solution Identification and Solution Validation exercise to ensure seamless transfer of work to BPO.• Transitioned and streamlined various O2C and P2P Processes with delivered productivity benefits.Responsible for Operations of ~ 40 FTE across India Operations• Initiation of Hiring Request, interviewing to stabilizing the O2C and P2P processes at 23 FTEs from 3 different locations.• Re-built the 36 DTPs and Responsible until Review and Sign off by the Client GPO• Project Management role in which lead the reverse transition for 3 projects by leading the PMO role.Collaborated with Order to Cash activities like Credit Risk, Billing, Financial Control with a span of 25 FTE.• Develop and maintain a comprehensive and timely reporting framework to provide risk visibility to management, ensuring that risk and return are optimized and in line with company goals.• High priority Customers orders were reviewed to enhance auto-release of Credit hold on their orders based on Dunn & Bradstreet (DNBi) and Webcollect data which reduced 1.5 FTE out of 8-member team.• Improved the back dated query worth $10Mn worth backdated queries were reviewed and being present the Client place, I was able to reduce the debt to 3MN in a span of 3 months.• Maintain and update credit risk policy documents and procedures, ensuring compliance with regulatory requirements and industry best practices.

Education

• Bangalore University

  Bachelor of Commerce - BCom

  2002 — 2005