Sowmya Rai

Associate Project Coordinator @Impelsys

Mangaluru, IN

Responsibilities:Gathering the event team\'s requirements for the virtual event/webinar, understanding their strategy, key components and so on and building the project plan/timeline for the event to fit these needs.· Manage production, communication and implementation of individual event or webinar project plans ensuring all tasks are carried out on a timely basis & within deadlines set across all your events.· Work directly with event stakeholders and provide support in setting up/configuring the virtual event and webinar platforms.· Platform management setting up/configuring the virtual event, setup registration pages for the webinars/events.· Assist and provide training to Clients, Organizers, Exhibitors, and Speakers on how to use the platform.· Provide live support during events to the attendees, organizers, exhibitors, and speakers with any issues or changes to the configuration, etc.· Able to Identifying potential issues and finding resolutions with any technical queries related to event/webinar platform· Able to promptly answer support-related live chats, email, phone calls and other electronic communications· Pull analytics post-event and provide to clients in the needed format.· Data enrichment as needed by the clients.· Provide regular status updates to the clients.· Drive resolutions of escalations through to completion.· Maintain Support Metrics· Create and utilize detailed analytical reports· Document all technical inquiries and customer-reported problems in customer tracking· Adhere to company policies and procedures regarding customer handling processes, service

Mangalore University

Master of Business Administration - MBA

Vivekananda Degree College Puttur

Bachelor of Commerce - BCom