Sowmya Murugavel
Infra Managed Service Analyst at Accenture.
- Role
- Infra Managed Service Analyst at Accenture
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Sowmya Murugavel
Service Management - Cross Functional Support. An experienced professional with a…
Experience
Infra Managed Service Analyst
Feb 2022 — Present · Chennai, IN
Service Management - Cross Functional Support.Major Incident Management, Problem Management, and Change Management. Skilled in analyzing issues and devising effective solutions for prompt service restoration.Proficient in conveying ongoing incident updates across various severity levels through bridge calls, guiding support teams towards resolution.Successful in driving service enhancements and enhancing reliability.Responsibilities* Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs* Driving the MI Bridge through involving all relevant* Resolver Groups and continue the discussions till the Major incident is resolved* Informing the key stakeholders on the status of the Major incident and after getting the confirmed service restoration.* Coordinating with the respective SMEs for speedy resolution of the Major Incident* Ensuring the Major incident is resolved within the SLAs agreed with the Customer* Taking all the preventive actions to minimize the service and business impact in case resolution time seems to be high.* Ensuring that all the resolution procedures are updated in the knowledge database / Work log* Conducting a review meeting with relevant members to identify the triggers for the Major Incidents, what caused them, and how to prevent such Incidents happening in future.*Ensuring that the causes for all Major incidents are analyses and root cause is identified (through coordinating with problem Management process)
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.