Sowmya
Senior Client Support Officer, Business Analyst, Project Coordinator
- Role
- Senior Customer Support Analyst at Mphasis
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Sowmya
Versatile Project Coordinator and Asset Engineer OEM with 7+ years of experience in global business operations, cross-functional project delivery, issue management, and stakeholder coordination. Proven expertise in IT asset deployment, asset tag designing, DIB configurations, BIOS settings, customer support, and global delivery operations. Skilled in JIRA, Lotus Notes, Oracle Fusion SCM, and process documentation. Adept at driving project execution, improving communication workflows, and ensuring delivery excellence across domestic and international teams.
Experience
Senior Customer Support Analyst
Dec 2025 — Present · Bengaluru, IN
Handle customer inquiries related to banking through phone, email, or chat support.2. Provide technical support for digital banking platforms by troubleshooting login issues, password resets, payment gateway errors, refunds, mobile banking app problems, and system access issues.3. Investigate and resolve transaction disputes, failed payments, reconciliation issues, and coordinate with internal technical or operations teams to ensure timely resolution within SLA.4. DPA clearance, auditing, verification, Ensure compliance with banking regulations, KYC and AML guidelines, data security policies, and maintain accurate documentation or ticketing systems.5. Monitor service requests, escalate critical incidents to higher-level technical teams when required, and contribute to process improvements to enhance customer experience and system performance.
Education
SLN Technologies
Diploma, Computer Education
2010 — 2013
Bangalore University
Bachelor, Business Administration
2010 — 2013
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