Sowmya Dwivedi
EGMP IIM Bangalore | Technical Leader | Program Management | Product Management | Salesforce Sales Cloud
- Role
- IT Software Technical Leader at Cisco
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Sowmya Dwivedi
Results-driven Techno/Program Management professional with 18+ years of experience driving complex, multi-track technology programs across Salesforce, Cloud, Data, and Enterprise platforms. Strong expertise in program governance, technical solutioning, sales enablement, business analysis, and stakeholder management across global teams to deliver value.My core strengths are Program and Quality, cross functional collaboration between multiple stakeholders Sales, Engineering, Geographies and Business. I am successful at influencing without authority and come with excellent communication, organizing, presentation, and storytelling with data.Core Skills:Technology & Innovation:·Salesforce Sales Cloud and Experience Cloud Functional Analyst and Technical Leader managing two tracks under the program of total 20+ resources. Responsible for the overall development life cycle of the platform and managing complex products with significant bottom-line impact.·Spearheaded the migration of SalesConnect Sales enablement program from Legacy to Salesforce Experience cloud. users migrated with a completely new user provisioning logic which is Entitlement based login.·Drove NextGen GPT implementation for SalesConnect, leveraging a Retrieval Augmented Generation (RAG) model to enhance intelligent content delivery and sales productivity.·Proficient in Salesforce Sales and Service Cloud business process.Leadership & Strategy:·Facilitated cross-functional collaboration across engineering, Product, Sales and Release teams·Driving a strong customer-focused mindset by working closely with Product Owners and Client managers and teams while anticipating trends and patterns that may lead to new business opportunities.·Aligning engineering vision and strategy with broader business goals·Budget management and operational optimizationOperational Excellence:·Expertise in agile and lean software development methodologies·Engage with Business teams and stakeholders for agile commit, backlog prioritization, communication.·Accountable for estimation, solutions architecture and Agile commit decision making.·Leading large-scale system migrations and integrations·Risk management, incident response, and quality assurancePeople Management:·Leading large, distributed teams (onshore/offshore models)·Team leadership across multi-disciplinary and cross-functional groups·Successful in helping people achieve their growth aspiration while working with me·Have a keen eye in identifying the right talent and nurturing them into strong leaders themselves
Experience
IT Software Technical Leader
Jul 2022 — Present · Bengaluru, IN
Education
Indian Institute of Management Bangalore
Executive General Management Program (EGMP)
2020 — 2021
IERT , Allahabad
Bachelor of Technology (B.Tech.)
2002 — 2006
Holy Cross School
HSC , SSC
1987 — 2000
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