Sowmya Bajpai

Experience

1. Technical Writer

   Tata Consultancy Services

   Jan 2023 — Present

   Responsible for creating original and engaging content for the Air India website by adhering to the style guide and SOPs. Accountable for quality checks, proofreading, and editing pages to achieve industry standards, and 100% accuracy while being SEO-relevant for maximum ROI. Managed the chatbot development through various training efforts based on an OpenAI and generative AI model- Curated responses for over 1700 user queries as an initial effort to train the chatbot- Collaborated across multiple cross functional-teams including, the CTO to receive constant feedback to improve the content creation effort- Administered a workflow with the SMEs to receive support on information gathering and ensure accuracy while creating content for the chatbot- Undertaken various ad-hoc tasks such as creating workflows, gathering information, and conducting industry-relevant research for inspiration and improvement- Monitored the quality progress of our efforts through various metrics and dashboards in PowerBI- The accuracy of the chatbot\'s responses increased significantly from 5% to 87% within 2 months- Engaged in constant efforts to fully automate the chatbot to perform both significant and ad-hoc tasks, resolve all user queries and meet exceptional industry standards.