Sowjanya C.

About Sowjanya C.

Senior Technical Business Analyst with 8+ years of progressive experience bridging business strategy, technical implementation, and user experience design across financial services, healthcare, professional networking, and specialized industry domains. Proven track record of evolving from technical contributor to strategic business analyst, with demonstrated expertise in cross-functional stakeholder management, process optimization, and regulatory compliance. Key Achievements:Reduced deployment times by 25% through automated validation solutions and process optimizationImproved stakeholder communication effectiveness by 30% via comprehensive UX artifacts and journey mappingAchieved 20% reduction in user drop-off rates through AI-powered behavioral analysis and iterative designSuccessfully managed enterprise-level projects across healthcare (EPIC systems), financial services (SWIFT/ISO), and cloud infrastructure (AWS/Azure) Core Expertise:End-to-end business requirements analysis and documentationAgile/Waterfall project lifecycle management with JIRA, ServiceNow, and CMDBAdvanced data validation using Snowflake, SQL, and analytics platformsUX research methodologies, design thinking, and accessibility complianceCross-functional team leadership, mentoring, and change managementDomain expertise in financial services, healthcare systems, and regulatory environments#BusinessAnalysis #ProjectManagement #UXResearch #DataAnalytics #FinancialServices #Healthcare

Experience

1. Business System Analyst Data Quality Analyst

   RiverSource

   Jul 2025 — Present · Charlotte, NC, US

   Leading governance and documentation initiatives for indirect auto lending business while ensuring regulatory compliance and optimal user experience.Coordinate cross-functional implementation of business requirements with Business Operations, IT, Risk, Finance/Pricing, and Product Management teamsExecute comprehensive deployment validation using Snowflake and advanced querying tools while conducting user acceptance testingProactively manage project risks through technical analysis and user research insights, providing transparent communication to stakeholders and senior managementDevelop comprehensive process documentation enhanced with UX artifacts including journey maps, service blueprints, and information architecture modelsUtilize JIRA for project tracking, story management, sprint planning, and defect tracking across multiple concurrent initiativesManage ServiceNow workflows including change requests, incident management, and service catalog maintenanceConfigure and maintain CMDB for accurate asset tracking, dependency mapping, and impact analysisLead end-to-end release management including planning, scheduling, coordination, and deployment validationImpact: 25% reduction in deployment time | 30% improvement in stakeholder communication | 20% reduction in user drop-off rates | Established standardized frameworks adopted across multiple business unitsSkills: Snowflake • SQL • JIRA • ServiceNow • CMDB • Figma • Adobe XD • OpenAI • Azure • Financial Services Systems

Education

• Governors State University

  Master's degree, Computer Science

• Campbellsville University

  Master of Business Administration - MBA, Financial Planning and Services

• Jawaharlal Nehru Technological University

  Bachelor of Technology - BTech, Computer Software Engineering