Sowjanya Yerra

WORK HISTORY

EDUCATION

ABOUT SOWJANYA YERRA

Proficient in the ServiceNow CSM Module, with hands-on experience in executing PAD tasks effectively.• Extensive experience in ServiceNow workflows, including designing and optimizing service catalogs using Workflow Editor and Flow Designer.• Strong expertise in core ITSM modules, such as Incident, Change, Problem, Knowledge, and Service Request Management.• Skilled in both server-side scripting (Business Rules, Script Includes) and client-side scripting (Client Scripts, UI Actions).• Proficient in creating and managing email notifications, reports, and dashboards/homepages to enhance operational visibility.• Designed and developed catalog items, order guides, and record producers to streamline service delivery processes.• Experienced in configuring and maintaining scheduled jobs, workflows, SLAs, Assignment Rules, User Criteria, and advanced Flow Designer solutions.• Strong communication skills, enabling clear and effective discussions with clients and team members to meet business requirements.• Expertise in loading and managing data using Import Sets, Data Sources, and Transform Maps, ensuring data integrity.• A quick learner, adept at acquiring new skills, adapting to evolving work practices, and fostering excellent collaboration within teams.